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Automatic Ticket Classification

Your first response starts with the right category

Not all tickets are equal and if they start in the wrong place, everything slows down. A password reset shouldn’t land in the infrastructure queue. A billing issue shouldn’t sit with the technical team.

With automatic ticket classification, every incoming request is analyzed and tagged with the correct category before an agent ever sees it. Using RPA and AI the system reads message content and routes tickets directly to the right team.

Real-time routing in real-world scenarios

An employee emails, “I can’t access the VPN” → Ticket labeled Network Support with high priority
A user sends a form saying “Change my billing address” → Routed to Finance Ops, tagged medium
A chat logs “Need to reset password” → Categorized as User Access, auto-response triggered

This all happens before your agent touches the ticket, so your SLAs don’t slip.

Benefits at a glance

Faster routing and lower response times

Reduced manual triage work for agents

Fewer misassigned tickets and back-and-forth handoffs

Increased customer satisfaction and SLA compliance

Why it matters?

Misrouted tickets are one of the biggest hidden delays in service desk workflows. By automating categorization at the source, you save time, reduce friction and ensure every issue gets the attention it deserves from the right team.

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Personal data is processed pursuant to Article 6 (1) (a) of the Regulation of the European Parliament and of the Council (EU) 2016/679 of April 27, 2016 – the General Data Protection Regulation
The data controller is All for One Poland sp. z o.o. with its registered office in Złotniki, ul. Krzemowa 1 62-002 Suchy Las. Contact data of the Data Protection Supervisor: iod@all-for-one.com.
Consent to data processing is voluntary, but necessary for contact. Consent may be withdrawn at any time without prejudice to the lawfulness of the processing carried out on the basis of consent prior to its withdrawal.
The data will be processed for the purposes stated above and until this consent is withdrawn, and access to the data will be granted only to selected persons who are duly authorised to process it.
Any person providing personal data shall have the right of access to and rectification, erasure, restriction of processing, the right to object to the processing and to the transfer of data, the right to restriction of processing and the right to object to the processing, the right to data transfer.
Every person whose data is processed has the right to lodge a complaint with the supervisory authority, which is the President of the Personal Data Protection Office (ul. Stawki 2, 00-193 Warsaw).
Personal data may be made available to other entities from the group that All for One Poland sp. z o.o. is part of – also located outside the European Economic Area, for marketing purposes. All for One Poland ensures that the data provided to these entities is properly secured, and the person whose data is processed has the right to obtain a copy of the data provided and information on the location of the data provision.

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Please leave this field empty.
Name & surname *
Company *
Position / Division *
E-mail *
Phone

Message *

Add file (max. 5MB)

Consent to the processing of personal data

Personal data is processed pursuant to Article 6 (1) (a) of the Regulation of the European Parliament and of the Council (EU) 2016/679 of April 27, 2016 – the General Data Protection Regulation
The data controller is All for One Poland sp. z o.o. with its registered office in Złotniki, ul. Krzemowa 1 62-002 Suchy Las. Contact data of the Data Protection Supervisor: iod@all-for-one.com.
Consent to data processing is voluntary, but necessary for contact. Consent may be withdrawn at any time without prejudice to the lawfulness of the processing carried out on the basis of consent prior to its withdrawal.
The data will be processed for the purposes stated above and until this consent is withdrawn, and access to the data will be granted only to selected persons who are duly authorised to process it.
Any person providing personal data shall have the right of access to and rectification, erasure, restriction of processing, the right to object to the processing and to the transfer of data, the right to restriction of processing and the right to object to the processing, the right to data transfer.
Every person whose data is processed has the right to lodge a complaint with the supervisory authority, which is the President of the Personal Data Protection Office (ul. Stawki 2, 00-193 Warsaw).
Personal data may be made available to other entities from the group that All for One Poland sp. z o.o. is part of – also located outside the European Economic Area, for marketing purposes. All for One Poland ensures that the data provided to these entities is properly secured, and the person whose data is processed has the right to obtain a copy of the data provided and information on the location of the data provision.

+48 61 827 70 00

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esh@all-for-one.com

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