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Smart ticket response assistant

We optimize support processes by automatically identifying and suggesting similar historical tickets using AI. This dramatically reduces response time, improves consistency, and helps agents resolve issues faster without starting from scratch.

Let your service desk think faster

Support agents often waste valuable time rewriting answers to problems that have already been solved. Hunting through past tickets for similar cases (or waiting for escalation) slows resolution times and weakens consistency.

Our assistant uses AI to instantly identify relevant historical tickets. Agents see suggested replies and related cases right in the helpdesk interface, accelerating resolution and delivering uniform answers based on real knowledge.

Use case spotlight

The challenge

A retail company receives thousands of recurring support tickets each month. Support agents often waste time searching for similar cases.

The solution

With our smart assistant, agents are instantly shown similar historical tickets the moment a new one arrives to help with solution.

The result

Resolution time was reduced by 38% within two months. New agents ramped up faster and customer satisfaction scores climbed.

Why it matters?

Your support team holds the answers, but not always the time to find and reuse them. With AI doing the knowledge retrieval, agents can focus on delivering great service, not duplicating effort.

Fast responses, accurate answers, satisfied users. Every time.

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Personal data is processed pursuant to Article 6 (1) (a) of the Regulation of the European Parliament and of the Council (EU) 2016/679 of April 27, 2016 – the General Data Protection Regulation
The data controller is All for One Poland sp. z o.o. with its registered office in Złotniki, ul. Krzemowa 1 62-002 Suchy Las. Contact data of the Data Protection Supervisor: iod@all-for-one.com.
Consent to data processing is voluntary, but necessary for contact. Consent may be withdrawn at any time without prejudice to the lawfulness of the processing carried out on the basis of consent prior to its withdrawal.
The data will be processed for the purposes stated above and until this consent is withdrawn, and access to the data will be granted only to selected persons who are duly authorised to process it.
Any person providing personal data shall have the right of access to and rectification, erasure, restriction of processing, the right to object to the processing and to the transfer of data, the right to restriction of processing and the right to object to the processing, the right to data transfer.
Every person whose data is processed has the right to lodge a complaint with the supervisory authority, which is the President of the Personal Data Protection Office (ul. Stawki 2, 00-193 Warsaw).
Personal data may be made available to other entities from the group that All for One Poland sp. z o.o. is part of – also located outside the European Economic Area, for marketing purposes. All for One Poland ensures that the data provided to these entities is properly secured, and the person whose data is processed has the right to obtain a copy of the data provided and information on the location of the data provision.

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Please leave this field empty.
Name & surname *
Company *
Position / Division *
E-mail *
Phone

Message *

Add file (max. 5MB)

Consent to the processing of personal data

Personal data is processed pursuant to Article 6 (1) (a) of the Regulation of the European Parliament and of the Council (EU) 2016/679 of April 27, 2016 – the General Data Protection Regulation
The data controller is All for One Poland sp. z o.o. with its registered office in Złotniki, ul. Krzemowa 1 62-002 Suchy Las. Contact data of the Data Protection Supervisor: iod@all-for-one.com.
Consent to data processing is voluntary, but necessary for contact. Consent may be withdrawn at any time without prejudice to the lawfulness of the processing carried out on the basis of consent prior to its withdrawal.
The data will be processed for the purposes stated above and until this consent is withdrawn, and access to the data will be granted only to selected persons who are duly authorised to process it.
Any person providing personal data shall have the right of access to and rectification, erasure, restriction of processing, the right to object to the processing and to the transfer of data, the right to restriction of processing and the right to object to the processing, the right to data transfer.
Every person whose data is processed has the right to lodge a complaint with the supervisory authority, which is the President of the Personal Data Protection Office (ul. Stawki 2, 00-193 Warsaw).
Personal data may be made available to other entities from the group that All for One Poland sp. z o.o. is part of – also located outside the European Economic Area, for marketing purposes. All for One Poland ensures that the data provided to these entities is properly secured, and the person whose data is processed has the right to obtain a copy of the data provided and information on the location of the data provision.

+48 61 827 70 00

The office is open
Monday to Friday
from 8am to 4pm (CET)

Question about products and services
esh@all-for-one.com

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